Damage to Resort property

The Resort reserves the right to charge guests the cost of rectifying damage. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Removal of Resort property

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage and installation charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Inappropriate behavior

It is the hotels policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behavior. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behavior is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotels discretion, or guests may be asked to leave the hotel.

Lost / Damaged property

Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by the Resort.

Payment Terms

Making an online booking or transferring the remittance for reservation for the room is not to be construed as a CONFIRMATION OF BOOKING. Until and unless it is approved/confirmed by the hotel explicitly through its official channels. With regard to the bookings forwarded through the Travel agents/Travel sites etc. Follow up for confirmation is to be done with the respective Travel Agency / Travel agent. All bookings are treated as a request until and unless approved/confirmed by the Resort. Minimum of 3 working days period is required to confirm booking request.

The refund process may take 15-20 business days. The refund amount depends on numerous factors such as our cancellation policy, time of cancellation and processing fees.

OFFLINE Payment Confirmation requires 01 – 03 Bank working day time according to MOP and Network proceedings.

Payment Methods

ONLINE
Pay through Online (Payment Gateway) using Credit / Debit Card, Net Banking, ATM Cards, IMPS, etc. Each Online Payment using Gateway will be charging Transaction FEE which is applicable as extra and Non Refundable.

OFFLINE
Pay your Reservation Amount by NEFT/RTGS/Cash Deposit through your Bank. Payment confirmation will take on time depends on our Bank processing. Making Cash Deposit Payment kindly add sender description. (Available Unique Ref. ID from Reservation) For IBNI SPA RESORT Bank details, please contact reservations@ibnii.com

Check in / out times
Check in time is 2:00 PM & Check out time is 11:00 AM are explained when bookings are made. Any extension to the check out time either pre-arranged or as a late departure, may or may not incur a charge upon departure.