Resort policy

RESERVATION POLICY

  • Check-in time is 2:00 PM and check-out time is 11:00 AM.
  • Requests for early check-in or late check-out will be subject to availability and charged as per the duration of stay.
  • All guests above 18 years of age, guest photo identification documents to be shown at check-in (Passport/Aadhar Card/Driver’s License/Voter ID). Passport & Visa mandatory for foreign nationals. Without valid ID the guest will not be allowed to check in and the booking will be considered as NO SHOW and no refund will be provided.
  • Booking is not transferable without written consent from “Hotel”. Rights of admission reserved. Special Requests are subject to availability and may be chargeable.
  • Advance Payment will confirm assured booking.
  • Tariff subject to change without prior notice.
  • Due to the pandemic times we are in and because of the privacy and security policies we follow, we do not allow unplanned guests or guests not included in the booking into the resort. We also have restrictions on allowing non staying guests into the property for the same reasons. We would be happy to provide suggestions for cafes nearby in case you need to meet with friends or family. Thank you for your understanding and cooperation.

OCCUPANCY / ACCOMODATION POLICY

  • INFINITY PRIVATE POOL VILLA (KOPILUWAK) A couple with 2 kids (below 12 years of age) or 3 adults (Note: Extra charges applicable for extra adult or children above 7 years)
  • ARNETTA LUXURY/PREMIUM WOODEN COTTAGE (Elevated Level) Occupancy for 2 adults only. Children below 12years of age are not allowed due to safety reasons
  • ARNETTA FAMILY WOODEN COTTAGE (Elevated Level) A couple with 2 Children(above 12years of age) or 4 adults

CANCELLATION POLICY

  • Full refund for cancellation only if intimation reaches the Company in writing 30 days prior to the check in date.
  • Requests for early check-in or late check-out will be subject to availability and charged as per the duration of stay.
  • 25% retention for cancellation 15 days prior to check in
  • 50% retention for cancellation 7 days prior to check in
  • Full retention for cancellation within 07 days of check in
  • In the case of No Show / Late Check in / Early check out there will be NO REFUND
  • Any cancellation for the confirmed booking will have processing fees irrespective of the date of cancellation. Please note, the refund process may take 15 -20 working days.
  • IBNI SPA RESORT (IBNII SPA RESORT) Coorg reserve the right to cancel reservations where it appears that a customer has engaged in fraudulent or inappropriate activity.

GENERAL NOTE

  • Room Services available on request with additional charges for the selected menu
  • The IBNII is a Nature resort, hence walking is highly recommended to enjoy your holiday experience. However, if you still require a buggy, please give at least 30-40 minutes for the buggy service after the request is made.
  • The Resort does not have mobile coverage. However, there is Wi-Fi in the rooms and specific areas of the resort. To make outside calls please call Guest Relations.
  • Evenings may be cold hence warm clothes are recommended.
  • It is advisable to carry sneaker shoes as the resort is best explored on foot.
  • The IBNII is a minimal plastic zone. Hence we discourage all our guests to carry or bring in minimal plastic. Those that are brought will be collected at the front desk and returned to you at the time of check out.
  • Pets are strictly not allowed in the resort.
  • The IBNII is an eco-sensitive resort. We request you to respect Mother Nature and have an enriching holiday experience. Please avoid littering in the property.
  • Missing or damaged room amenities will be charged.